Refund and Return Policy

We want you to love your frame. This policy explains how refunds and returns work at Eternal Pulse.

Damaged, Defective, or Incorrect Items

If your frame arrives damaged, defective, or not as described, you're covered by our 30-Day Money-Back Guarantee — and you do not need to ship the item back to us. Simply email us within 30 days of delivery at:

📧 info.eternalpulse@gmail.com

with your order number and a photo or short video showing the issue. Once verified, we'll send you a full refund or a free replacement, whichever you prefer.

Change-of-Mind Returns

If you simply change your mind, you may request a return within 30 days of delivery, provided the item is unused and in its original packaging. In this case:

• Please contact us first at 📧 info.eternalpulse@gmail.com to receive return instructions.
• You will be responsible for the return shipping cost.
• Once we receive and inspect the returned item, your refund will be processed to your original payment method within a few business days.

Sale Items

Only regular-priced items are eligible for a refund under change-of-mind returns. Items purchased during a discount or promotion are final sale, unless the item arrives damaged or defective — in which case our 30-Day Money-Back Guarantee above still applies.

Refund Timing

Once approved, refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few extra business days for the credit to appear on your statement.

Questions?

If you haven't received your refund after a few business days, please check with your bank or card provider first, then reach out to us at:

📧 info.eternalpulse@gmail.com